You can upgrade or downgrade your plan from the Plans page in your workspace settings. If you need to upgrade to the Enterprise plan, you can schedule a quick chat with our customer success team here.

How much will I be charged when I upgrade

When you upgrade to a paid plan, you will be charged per editor and admin seat in your workspace. For example, if you have 1 Admin seat and 4 Editor seats, you will be charged for 5 total seats. You will not be charged for other roles, such as Viewers.

Can I still add or remove seats in my workspace after upgrading?

Yes, you can add or remove Editor/Admin seats at any time while on the paid plan. At the start of the next subscription period, you will be simply billed for the number of Editor/Admin seats present at that time.

Example: You created a team with 1 admin and 3 editors on the 1st of the month. On the 15th, you added 3 more editors. On the 1st of the next month, you will be charged for 1 admin and 6 editors.

How do I downgrade or cancel my plan?

You can downgrade or cancel your plan from the Plans page in your workspace settings. Once you downgrade, you will receive a refund for any unused days.

Will I receive a refund if I downgrade or cancel my plan?

If you remove a paid seat, we won’t issue a prorated refund. However, someone else at your company can use their paid seat when it becomes available. If you downgrade or cancel your subscription, we will refund you a prorated amount for any unused days of the month. For example, if you cancel your subscription 15 days into the billing period, we will refund you 50% of the amount you were charged.

Do you offer any plans or discounts for schools and NGOs?

Members of educational institutions, such as students, teachers, and researchers, are all eligible for our Education plan. The Education plan has almost all the same features of the Team plan, except that it’s completely free! To find out more about the Education plan, visit our website and sign up with your educational email.

Are you part of another community and don’t have an academic email? You might still qualify for the Education plan. Get in touch with us.